Studio guidelines

PURE Pilates Studio was built with the values of an inclusive, supportive, warm, welcoming, clean and inviting atmosphere. We strive daily to keep these values at our core and in doing so, we need your help. Here are a few reminders for studio members...

• Be kind 
• Refrain from judging others
• Pick up/clean up after yourself 
• Respect studio policies and staff  
• Support one another 
• Have fun and be proud of yourself 

We are so grateful for our supportive community we have created here at PURE Pilates Studio. If it wasn't for our clients, we wouldn't be where we are today. With that being said, your opinion and voice matters to us. We love receiving all feedback and suggestions you may have for us. Feel free to leave us a review on google, email us, call us, DM us or fill out an anonymous feedback slip at the front desk of the studio. 

• Please refrain from wearing perfume or fragranced items to your sessions.  
• Please refrain from applying body oil, lotions or fake tan of any type, prior to your sessions, as it can ruin the reformer carriage upholstery. 
• Please do not wear any clothing with zippers, as they can puncture and damage the reformer carriage.
• Please turn your phone on silent while in the studio, you are not permitted to use your phone during classes
• All personal items, excluding water, must be stored in the classroom cubes during sessions.
• Please come alone to your session, no children or spectators, only those participating in classes are permitted.
• Please sanitize/wash your hands upon entering the studio.
• Please remove footwear upon entering the studio, the studio is a NO shoe zone. 
• Please only bring necessary items to your session. PURE Pilates is in no way responsible for lost or stolen items while in session or at the studio.

We understand life happens, but for the safety of yourself and peers and in order to minimize class disruption, if you are more than 10 minutes late, you will be restricted from participating in class and unfortunately be considered a late cancel.

Cancellations must be made 12 hours prior to your booked session, in order to avoid being charged a $10.00 fee to your card on file, or a class credit being taken off your package. 

Cancellations must be made exclusively through the PURE Pilates Studio booking app or desktop. We do not accept cancellations through text, messenger, social media, email or phone. 

If currently holding an Unlimited package or 14 Day New Client Trial, you will be charged a $10.00 no show or late cancel fee to your card on file for any scheduled class that is not canceled within the 12 hour cancelation window. NO EXCEPTIONS

If currently holding a Class package, you will have a class eliminated from your package. If you have both a Mat Pilates/barre package & Reformer package, whichever class style missed is the one that will be eliminated from your package, if you do not cancel within the 12 hour cancellation window. NO EXCEPTIONS

If you are a currently on an Unlimited Package or 14 Day New Client Trial, you MUST submit a credit card to hold on file incase our late cancel/no show policy needs to be applied. If your late cancel payment(s) fail, your package will be frozen and any current booked classes will be canceled until the outstanding balance is paid in full. 

If you are joining a class waitlist, you are not guaranteed a spot. However, if you are adding yourself to the waitlist, be prepared to potentially be added to the active class roster up to 30 minutes prior to class time. If you have been added into the class roster, you will receive a notification that you are now part of the class through email and SMS. If you no longer wish to actively be on the waitlist, you can remove yourself at any time. However, please understand that if you are added less than 12 hours prior to class and are unable to make it, you will be charged for the class as a late cancel.

If you have added yourself to the waitlist for a class, but in the same day have also booked into another class. Know that if you get moved off the waitlist into class, you are now booked into two spaces, therefore if you cancel within 12 hours, you will be considered a late cancel. 

If you are on the waitlist, you are essentially waiting in line for a space to open. You have not been charged for the class, nor a credit been taken off your package. You will only be charged, or a credit removed from your package if you make it into the class, off the waitlist.

Walk-Ins are always welcome but please note, we highly recommend booking a space in advance. This is a first come, first serve basis and you must have an active package on our booking app in order to join a class as a walk-in. 

Grip socks are mandatory for every class at PURE Pilates. They keep you safe while participating, as well as keeping studio hygiene in check. If you show up to class without grip socks, you will be required to purchase a pair from retail or forfeit your scheduled class with full charge. 

Please note that grip socks should be full sole grip, the grip should be elevated off the sock and not flush. Please be sure of this prior to purchasing socks at a retailer, as often socks are labeled. "Grip Socks" because the have grip inside the sock on the heel to stop the sock from sliding off. We recommend Tavi Noir and Toe Sox brands.

Yoga Mats are mandatory for every Mat Pilates & Barre class at PURE Pilates. If you do not bring your own Mat to class, you can rent one at the studio for $10 or forfeit your scheduled class.

Individuals must be 16+ in order to participate in group classes at PURE Pilates Studio Inc. 

You are able to book up to 1 month in advance for classes. We encourage you to book your classes ahead of time to guarantee your spot.

For anyone who is NEW to Pilates, you must complete four (4) of  'The Basics' style classes, before earning a graduate tag on your profile, which will allow you access to all class styles. If you are NOT new to pilates, this means you have experience in both Reformer Pilates and Mat Pilates, in an in person setting. 

Please note, at any point, if you choose to join an advance class style and the teacher feels more experience is needed, the teacher holds the right to require you to complete four or more Basics, before continuing with advanced class styles.

If you have booked into a class and need to switch your booking time within the same day, please contact the studio to make this change, if you are within the 12 hour late cancelation window. We can make this change for you without you losing a credit. 

All Unlimited package holders (Trials, Monthly or Yearly), can book one class per day. 

All Class Package holders, can book one class style per day, allowing two classes maximum per day in different Pilates Genres. For example: One Mat Pilates + one Barre, or one Reformer + one Mat Pilates and/or barre. 

If you are interested in booking Private Pilates sessions, please reach out to us through our 'contact us' page and we will get back to you as soon as possible. 

If you or a member in your household is feeling unwell with any type of sickness, cold, or COVID-19, we kindly that you please cancel and reschedule your session until you are symptom free for at least 48 hours.

Masks are optional. There is absolutely no judgment. If you feel more comfortable wearing a mask during your sessions or while inside the studio, you are more than welcome to do so. No comments will be tolerated from clients on others personal preferences.

All purchases and sales are final sale. Items and services purchased from PURE Pilates Studio are non-refundable and non-transferable.    

Package timeframes are final. Each package has its unique timeframe, which can be found in the description under each package under 'pricing' at the top of this page. Under no circumstance can we extend your package because you failed to use all credits in the given timeframe. Package timeframe can be used to hold clients accountable for coming into sessions in a timely manor and are encouraging. If you did not use all your credits when your package expires, they are gone from the system. 

Under very serious health concerns, if you kindly request an extension of your package, a doctors note will need to be provided, once provided it will be up to PURE Pilates Studio to determine if extension is granted and the selected time frame.